Customer Feedback
As an independent trade supplier, we want to be your best business partner and we believe that our excellent reputation for customer service and reliability is core to achieving that.
To prove our service record, we’re sharing our NPS (Net Promoter Score), testimonials, and live survey feedback from our customers.
Survey Feedback
As standard, we offer all customers the opportunity to offer us feedback at almost every touchpoint, from the provision of a quote through to the generation of invoices, and even during resolution of complaints. Customers are invited to provide a rating of 0-10 on the NPS platform and to let us know what they think of us, our products, and our service. Good or bad! We review every submission and use it all to feed our passion for continuous improvement. That’s why we don’t receive complaints but VLPs or Valued Learning Points.
NPS (Net Promoter Score)
The Net Promoter Score (NPS) measures customer loyalty based on a single survey question: “How likely are you to recommend us?” Respondents rate from 0 to 10. NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. It can seem unforgiving and sets the bar very high but is a powerful tool for understanding customer sentiment. The NPS calculation involves categorising respondents into three groups:
Promoters: Those who provide ratings of 9 or 10
Passives: Those who provide ratings of 7 or 8
Detractors: Those who provide ratings of 6 or lower
This means that only ratings of 9 or 10 positively affect an organisation’s NPS and ratings of 6 or lower negatively affect it. Typically, this results in an NPS of 0 being considered ‘good’.
Our NPS Year to Date April 2024


What our clients say
about us
Nelson, End User
They make everything a whole lot easier.
John, End User
The roll of the blind, and the motor, is not visible because it’s hidden by the fascia.
Ian, Customer
One of the best companies that we deal with.

Our Wowvow Promise
You choose how much to pay.

Made in Britain
Going beyond certificate.

Five Year Warranty
For your peace of mind!

World Class Lead Times