Privacy policy – Dream Application

1.Types of personal data collected

The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable laws, regulations and other regulatory requirements.

You have the right to choose whether to provide the information we request, but in most cases, if you do not provide your personal information, we may not be able to provide you with our products or services or respond to your enquiries.

Features and services that may require the collection of your personal information include:

Account

When registering a new account, you will need to provide an email address or a username to use as the account name and create a password. Your account information and password will be encrypted and stored on our servers.

During your interaction with our products, we may further collect your nickname, language preference or time zone information in your account.

After-sales service / feedback

When you use the feedback function in the Dream Application, we will collect your account information and feedback content in order to deal with your questions, problems and device failures in a timely manner.

2.Information you choose to provide to us

Location information

When you enable the location function of your mobile device through system authorisation and use location-based services, we will collect and use your precise location information so that you can use the Dream Application to configure and connect your smart device to your network.

When you use our astronomical time-based timer, based on your consent, we collect non-precise geolocation information about you.

You can turn off location services in your mobile device’s system settings to stop our collection of your location information.

Camera information

After enabling camera permissions, you can use this function to scan codes and take pictures or videos. Please note that even if you have enabled camera permissions, we will only obtain information when you actively use the camera to scan codes or capture images or videos.

You can turn off camera access in your mobile device’s system settings.

Photo/video access and upload of album (picture library/video library)

You can use this function to upload your photos, pictures or videos after enabling album permissions, for example to change your user avatar, device picture or scene picture, or to provide supporting information when reporting a device issue.

When you report a problem with your device, we may use the photos or images you upload to help diagnose and resolve the issue.

You can turn off album permissions in your mobile device’s system settings.

Bluetooth permissions

You can enable Bluetooth functions after enabling Bluetooth permissions, including device discovery, pairing and network configuration.

In these functions, we will communicate with terminal devices through Bluetooth. Please note that even if you have enabled Bluetooth permissions, we will only use Bluetooth communication in the following scenarios:

• On the home page;
• On the Add Device page for device discovery; and
• During device network configuration.

You can turn off Bluetooth in your mobile device’s system settings.

Additional services based on storage permissions

We request this permission in order to ensure the stable operation of the Dream Application.

After you enable permission for us to read and write to your device storage, we may read or write necessary information, such as images and application crash logs, to your device storage in order to support app functionality, assist with troubleshooting, and maintain service reliability.

You understand and agree that the above additional services require you to enable location services, camera access, photo library access, storage permissions and Bluetooth permissions on your device.

These permissions enable the collection and use of information associated with these permissions. You may review and manage these permissions individually within your device settings and choose whether to enable or disable them.

Please note that when you enable any permission, you authorise us to collect and use the relevant personal information necessary to provide the corresponding service. If you disable a permission, we will no longer collect or use the related personal information for that purpose. As a result, some features or services may no longer be available.

Your decision to disable a permission will not affect any collection or use of information that occurred before the permission was withdrawn.

3.Information we collect automatically

Mobile device information

When you interact with our products, in order to ensure your normal use of our services, maintain the normal operation of our services, and improve and optimise your service experience, we may automatically collect mobile device information such as device model, operating system, Android ID, wireless connection information, operating system type and version, application version number, push notification identifiers, log files and mobile network information.

Mobile device information is stored on the mobile device and will not be automatically uploaded without your permission.

App log information

When you use our application, your operation records may be recorded, including information about when and how the application is used.

App log information is stored on the mobile device and will not be automatically uploaded without your permission.

4.Information about smart devices

Basic information of smart devices

When you use smart devices connected to our services, we may collect certain basic information about those devices, including device MAC address, online status, activation time, firmware version and upgrade information.

Smart device log information

When you use a smart device, operational records may be recorded on the device, including the time and actions performed on the smart device.

Smart device log information will not be automatically uploaded without your permission.

5.How we use your information

To provide you with services

We process your account and profile information, device information, usage information, location information and smart device-related information to provide the products and services you request.

The legal basis for this processing is the performance of our contract with you in accordance with our Terms of Use.

To improve our services

We process your device information, usage data, location information and smart device-related information to ensure the functionality and security of our products, to develop and improve our products and services, to analyse operational efficiency, and to prevent fraud, misuse and unauthorised access.

The legal basis for this processing is the performance of our contract with you and, where applicable, our legitimate interests in maintaining and improving our products and services.

6.Who we share your information with

We do not sell your personal data. We also do not share your personal data except in the limited circumstances described below.

We may disclose your personal data to:

• Third-party service providers who provide business-related services such as customer support services, email services and similar services necessary to support our operations;
• Affiliates and related companies that assist us in conducting our business activities;
• Affiliates or other third parties in connection with a reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or shares, including in connection with bankruptcy or similar proceedings. In such circumstances, you will be notified of any material changes affecting your personal information.

We may also disclose your personal information where necessary to:

• Comply with applicable laws and regulations;
• Comply with legal obligations or legal process;
• Respond to requests from public authorities and government bodies;
• Enforce our terms and conditions;
• Protect our operations, business and systems;
• Protect the rights, privacy, safety or property of Decorquip, our users or others; or
• Seek available remedies or limit potential liabilities.

Except as described above, we will only disclose your personal information to third parties with your consent.

7.Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

When personal data is no longer required, it will be securely deleted or anonymised.

8.Data subject rights

In accordance with applicable law, you have the right to object to or request the restriction of processing of your personal data and to request access, correction, erasure and portability of your personal data.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority if you believe your personal data has been processed unlawfully.

To protect your privacy and security, we may need to verify your identity before processing a request relating to your personal information.

To exercise your rights:

1. Please email [email protected] with your request. We will respond within 30 days where required by applicable law.
2. Please provide sufficient information for us to verify your identity and ensure that the requester is the data subject or a person legally authorised to act on their behalf.

You may:

• Request access to the personal information we process about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of your personal information;
• Request temporary or permanent restrictions on our processing of your personal information;
• Request transfer of your personal information where processing is based on consent or a contract and carried out by automated means; and
• Object to processing based on consent or legitimate interests where permitted by law.

9.Deletion of your account

You can find the account deletion function through:

Settings > Account Deletion

Account deletion will take effect as soon as reasonably practicable. Once your account has been deleted, your personal data will be removed or anonymised in accordance with our retention obligations and may not be recoverable.

Please proceed with caution before deleting your account.

10.Security measures

We are committed to keeping your personal data secure.

To prevent unauthorised access, disclosure or other similar risks, we have implemented reasonable physical, electronic and managerial procedures to safeguard the information we collect.

These measures include:

• Secure encryption of confidential user information stored on our servers;
• Data transmitted between the application and our servers is protected using SSL/TLS encryption;
• Access controls for server clusters used for cloud platform data storage and processing; and
• Periodic reviews of our collection, storage and processing practices, including physical security measures, to prevent unauthorised access to systems.

11.Children’s privacy

We do not knowingly collect personal information from children or direct promotional materials to them.

Our services are not directed to individuals under the age of 13.

If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

Should a parent or guardian have reason to believe that a child has provided us with personal information without their consent, please contact us and we will take appropriate action.

If you become aware that a child has provided us with personal information, please contact us at [email protected].

12.Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]